call centres
24/7 telephone cover for out-of-hours service request management, appointment scheduling and customer technical service call campaigns


A centre for managing relationships with your customers and users specialised in call handling (inbound and outbound), in urgent out-of-hours requests and in organising multi-technical call-out campaigns throughout France.

Out-of-hours telephone management 24/7

Emergency out-of-hours calls and technical call-out tracking

A team available 24/72 to ensure the continuous availability of your services by accepting urgent requests from your customers and users outside your opening hours:

  • Receipt and recording of calls for complete traceability
  • Qualification of requests and activities according to pre-established procedures
  • Triggering a callout with your out-of-hours technicians or service provider
  • Comprehensive request tracking and reporting

Appointment campaign management

And customer technical call-out tracking

Handling the management of your technical equipment deployment or installation check campaign from call-out allocation to reporting:

  • Management of your appointment scheduling campaign with your customers or users
  • Planning your technicians’ or subcontractors’ call-out rounds
  • Call-out traceability and tracking, updating of customer files
  • Comprehensive and customisable reporting in a pre-determined format

Customer advantages

optimal service continuity
from our expertise in managing emergencies and technical call-outs
flexibility thanks to services tailored to your needs
your costs by rationalising staff and structural charges
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