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Turnkey
call-out planning service
Coordination with your teams, optimisation and tracking of your field staff’s call-out rounds

Presentation

A service centre specialised in managing and planning field operations. From receiving requests from your customers, users and agents via multiple channels to programming and tracking your field teams’ preventive and curative call-out rounds, our multi-trade scheduling teams put our operational expertise at your disposal.

Outsourcing planning

Permanently or a one-off

Whether permanently managing all or part of your planning activities or to achieve your service continuity and quality targets in the event of peaks in activity or outside working hours, our planning centre will assume end-to-end responsibility for your technical call-outs.

Our service consists in receiving and qualifying requests from your in-house or external customers, providing optimised planning of your field personnel’s call-out orders or work tickets while complying with your business constraints, skills, call-out location, degrees of urgency…

Our scheduling teams provide ongoing ordination with your field teams and operational management while constantly monitoring your operations.

Deployment of a modular solution

For optimising the management of field services and call-outs

When it comes to outsourcing the planning of your field call-outs (maintenance, after sales service, sales or medical appointments…), after getting up to speed with what you do and your business processes, our scheduling team can plan and process your requests and call-outs on your own business tools or on our field service management solution.

Indeed, Majikan can also deploy its field service and call-out management platform with your teams to further improve your operational teams’ efficiency while reducing your travel and operating costs.

Customer advantages

Cut
operating costs
Improve
your productivity with the same number of staff
Enhance
quality and service continuity
Enjoy
real-time operational traceability
Ask for
a demo
for a customised presentation !
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