webleads-tracker

Technology The last generation of cloud computing and mobility technologies

Presentation

A virtuous circle to enhance the process of field work management based on a software platform thats covers the whole area of field service management.

CALLOUT REQUEST PLANNINGTRACKING AND MANAGEMENT SUBCONTRACTINGAND MONITORING FIELD SERVICECALL REPORTINGAND CONTINUOUSIMPROVEMENT

Technological platform

1
Callout
request
2
Planning
tracking and management
3
Subcontracting
and monitoring
4
Field service
call
5
Reporting
and continuous improvement

Majik’signal

For in-house or external users of your services

Web and mobile application which enables your users to report incidents in the public space to your technical services and to receive notifications at each stage in the processing of their request.

In-house user web application for technical incident reporting and tracking
White label mobile reporting and alert application for external users

Majik’cloud

For technical services

Web portal which enables service managers to manage call planning, direct staff activity in the field in real time, and monitor the performance of local services.

Back office for centralised management of multi-channel requests
Field service planning and tracking module
Activity management and decision-support dashboard

Majik’presta

For providers and subcontractors

Web portal enabling the relationship between the payer and his multi-technical service providers to be dematerialised and centralised while simplifying the quality control of fulfilled service calls.

Receipt and handling of payer requests
Real-time tracking of service call status
Management of service and maintenance staff profiles
Capture of field service call reports

Majik’mobile

For technicians and field service staff

Field service call management application which makes staff members’ day-to-day work easier by dematerialising their roadmap and the uploading of field data while ensuring their safety.

Receipt of the dematerialised schedule and call rounds
Inputting of callout reports and automatic time management
Reporting of an incident requiring the scheduling of a service call
Location configuration and navigational aid

Majik’cloud

For service managers

Portal that enables management teams to analyse and have an overview of activity so as to enhance public action and anticipate workloads for better allocation of resources.

Automated activity report generation and sharing for better decision-making
Workload plan management tool for improving team organisation

Request a demo

To find out how our solution can optimise your routes

Name(*)
Required field

Company(*)
Required field

Email(*)
Be sure to enter a valid email address.

(*)
Prouvez que vous n'êtes pas un robot !

Privacy policy