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Technology The last generation of cloud computing and mobility technologies

Presentation

A virtuous circle to enhance the process of field work management based on a software platform thats covers the whole area of field service management.

REPORTING AND CALLOUT REQUEST PLANNINGTRACKING AND MANAGEMENT SUBCONTRACTINGAND MONITORING FIELD SERVICECALL REPORTINGAND CONTINUOUSIMPROVEMENT

Technological platform

1
Reporting
and callout request
2
Planning
tracking and management
3
Subcontracting
and monitoring
4
Field service
call
5
Reporting
and continuous improvement
Citizens
Internal users
Via surveillance cameras

Majik’signal Application

For citizens and the general public

A citizens’ mobile application for reporting incidents in the public space to your technical services and for receiving notifications at each stage in the handling of the request.

Personalized mobile citizens application in the colours of your local authorities
Automatic sending of alerts to the right department
Processing information feedback

Majik’signal Web

For your departments' in-house customers or users

A web portal enabling your staff to upload incidents at their site or in their workplace to your technical services and to receive notifications at each stage in the handling of the request.

Notice of technical incident with a web form
Track is kept informed of the processing status of the incident

Majik’Connection

For video surveillance devices

Assistance to video surveillance devices and technical services enabling automatic identification of an incident in the public space or at an industrial site. Artificial intelligence technologies warn you in real-time of identified alerts, enabling you to deploy the correct agent using our digital call-out management platform

Automatic incident detection and alert sending
Operators receive and process alerts
Agent Intervention on field

Majik’cloud

For technical services

Web portal which enables service managers to manage call planning, direct staff activity in the field in real time, and monitor the performance of local services.

Back office for centralised management of multi-channel requests
Field service planning and tracking module
Activity management and decision-support dashboard

Majik’presta

For providers and subcontractors

Web portal enabling the relationship between the payer and his multi-technical service providers to be dematerialised and centralised while simplifying the quality control of fulfilled service calls.

Receipt and handling of payer requests
Real-time tracking of service call status
Management of service and maintenance staff profiles
Capture of field service call reports

Majik’mobile

For technicians and field service staff

Field service call management application which makes staff members’ day-to-day work easier by dematerialising their roadmap and the uploading of field data while ensuring their safety.

Receipt of the dematerialised schedule and call rounds
Inputting of callout reports and automatic time management
Reporting of an incident requiring the scheduling of a service call
Location configuration and navigational aid

Majik’cloud

For service managers

Portal that enables management teams to analyse and have an overview of activity so as to enhance public action and anticipate workloads for better allocation of resources.

Automated activity report generation and sharing for better decision-making
Workload plan management tool for improving team organisation

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