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Social landlords

Digitalize interactions to improve the relationship between tenants and partners

Challenges

The social landlords missions are to provide accomodation that fits tenants. They have to provide an optimized quality of service. They also need to socialize (strenghen social tie) with the tenants while they take care of the real estate in long term and have a good control of expenditures.

PROVIDE A QUALITY OF SERVICE

To be reactive and process requests

Inform the tenants on the follow-up on their claims

Measure performance indicators for continuous improvement

IMPROVE RELATIONSHIP WITH TENANTS

Build trust with your tenants

Improve close relationship with tenants

Facilitating communication towards tenantsĀ in order to bolster landlord activities

REDUCE COSTS

Identify cost-reduction levers

Improve local staff efficiency

Use data history in order to comply intervention strategy and quality of service

ENSURE TRACEBILITY AND MONITORING SERVICE

Follow-up and check on-site maintenance

Take advantage of following-up and performance indicators

Manage service providers

Benefits

Tenants

Digitalizing the customer relationship for a better communication with the lessor

Simplify technical and administrative claim escalation and monitoring

Involvement in improving their housing

Social landlord

Improve the relationship with tenants

Save time in the day-to-day management of claims

Supplier management and inspection of the work carried out

Optimisation of internal resources and streamlining suppliers

Suppliers

Digitalisation of business processes for a better competitiveness

Improve the relationship with the main contractors

Dematerialisation of service reports